Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from DERBY RIMS to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to DERBY RIMS shall be made either e-mail, sent to the address we provide on our Web site, www.derbyrims.com


    Delivery shall be deemed to have been made by You to DERBY RIMS five (5) days after the date sent.



  • Copyright
  • All content appearing on this Web site is the property of:

    DERBY RIMS

    Copyright © 2013-2018 DERBY RIMS. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2018 DERBY RIMS. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by DERBY RIMS. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of DERBY RIMS or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. DERBY RIMS and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if DERBY RIMS believes that customer conduct violates applicable law or is harmful to the interests of DERBY RIMS and its subsidiaries.



  • Shipping & Delivery
  • At this time, DERBY RIMS ships merchandise from the USA to most countries around the world. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. DERBY RIMS is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • DERBY RIMS charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties
  • Derby Rims Product Warranty Policy and Disclaimers

     

    To qualify for any rim replacement warranty, the original proof of purchase is required. The complete original retail receipt must have an authorized Derby Rims dealer’s business name, address, and phone number printed on the receipt form, and date of sale, the original customer name, and Derby rim model name. Pictures of the rim damage and rim serial number which is located near the valve hole, are required. The customer is responsible for all shipment costs.

    Derby Rims Manufacture Defect Warranty:

    All Derby rims are covered under a 1-year warranty against manufacturing defects. The Defect Warranty does not cover abuse, misuse, consequential rim damage, normal wear and tear, or improper installation. Example of an abused or misused rim, that will not be replaced by defect warranty: An XC rim that cracks while riding with a large knob AM or DH descending oriented tire is not covered by defect warranty, only XC easy rolling small knob climbing oriented tires are appropriate for XC rims. However, this XC rim abuse example is covered by the damaged rim warranty. 

    If a product is found defective at the discretion of Derby Rims, a customer will receive a free replacement. The customer is responsible for all shipment costs.

    3 Year Damaged Rim Replacement Warranty:

    Derby Rims offers an additional damaged rim warranty on its rims purchased from an authorized Derby Rims retailer or distributor for 3 years from date of purchase by the original retail customer. The damaged rim replacement cost within the first 2 years is $245 for most rims, or $275 for 29x45mm and 27.5x50mm rims.

    For damaged rim warranty replacement, contact ray@derbyrims.com

    transferable Damaged Rim Replacement Warranty:

    The Damaged Rim Replacement Warranty is transferable by resale or gift or temporary loan, to riders other than the original retail customer of Derby Rims or customer of an authorized dealer of Derby Rims. To qualify for a second-hand owner damaged replacement rim, the second-hand rim owner must provide the original retail customer’s receipt of payment, as described above for any replacement warranty. The second-hand damaged rim replacement cost within the first 2 years is $295 for most rims, or $330 for 29x45mm and 27.5x50mm rims. 

    For all warranty issues, contact ray@derbyrims.com

    Disclaimer:

    Derby mountain rims can be used with one round of adhesive rim spoke hole sealing tape within the center channel (Orange Seal rim tape is recommended: 18mm wide rim tape for 35mm and 40mm rims, or 24mm wide rim tape for 45mm and 50mm mid-fat rims). Derby road rims for pavement or gravel roads can be used with two rounds of adhesive rim spoke hole sealing tape within the center channel. (Stan's yellow rim tape is recommended: 12mm wide for CX23i, RD22i, and RC22i rims ). Add layers of rim tape as needed for a tighter tire bead fit, with tubeless ready tire sealant (Orange Seal sealant is recommended), to seal most tires to be tubeless with Derby Rims. When attempting this process, ride with caution during the first rides to observe the reaction of your tires and rims, and check for loss of tire pressure while the sealant is setting up during the first few days. Due to the variety of tires, some may work much better than others. During your first few rides check your tire for leaking and correct air pressure. If your pressure drops too low there is a risk of the tire dismounting itself. The plastic rim strip and sealant system allows the use of standard, tube-type tires, to be used in a tubeless manner. It should be noted that doing so exceeds the tire manufacturer’s original design intent and may void the tires warranty. Also, some tube and tubeless tires were not designed to be used with sealant and doing so may void the tire's warranty. Derby Rims is not responsible for any damage to the tires or Derby Rims and/or any injury or liability resulting from the use of rims sold by Derby Rims or tires mounted on rims sold by Derby Rims.



  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). DERBY RIMS reserves the right to change its payment procedures at any time without prior notice to you.

     

    Returns

    DERBY RIMS accepts return of new, unused product purchaced when return is shipped by customer within 30 days of purchase date, and Derby Rims does not pay for product return shipping. Email ray@derbyrims.com for RMA number, including your order number. Returns will not be accepted from shipper without RMA number clearly written on package.